Refund Policy

Effective date: April 14, 2026

Globalfy Group LLC ("Globalfy", "we", "our" or "us") is committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds may be requested for services and digital products purchased from us.

1. Digital Products and Software Subscriptions

We offer a 7-day refund window for our proprietary digital products and software subscriptions, starting on the date of purchase. To be eligible for a refund:

• The refund request must be submitted within 7 calendar days of the original purchase date.
• You must provide a clear description of the issue and reasonable evidence that the product did not perform as described.
• You must allow our support team a reasonable opportunity to resolve the issue prior to the refund being processed.

After the 7-day window, subscription fees are non-refundable. You may cancel a recurring subscription at any time; cancellation will take effect at the end of the current billing cycle, and no further charges will be made.

2. Custom Software Development Services

Custom software development engagements, technology consulting and other professional services are governed by the specific terms set forth in the applicable service agreement, statement of work or proposal signed between Globalfy Group LLC and the client.

In general:

• Deposits, retainers and milestone payments are non-refundable once work has commenced.
• If the client cancels an engagement before completion, the client remains responsible for all work performed up to the cancellation date.
• If Globalfy fails to materially deliver an agreed milestone, the client may request a pro-rated refund of fees attributable to the undelivered work, subject to the terms of the service agreement.

3. Non-Refundable Items

The following are not eligible for refund:

• Services that have already been performed in full.
• Custom development deliverables that have been accepted by the client.
• Third-party fees and pass-through expenses (such as cloud hosting, domain registrations, API credits, app store fees and payment processor fees).
• Digital products accessed, downloaded or substantially used beyond the 7-day refund window.
• Subscription fees for billing cycles that have already elapsed.

4. How to Request a Refund

To request a refund, email us at support@globalfygroup.com with the following information:

• Your full name and email address used at purchase
• Order or invoice number
• Date of purchase
• Product or service purchased
• Reason for the refund request

We will respond to your request within five (5) business days. Approved refunds will be processed within ten (10) business days to the original payment method.

5. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Most issues can be resolved quickly through our support team. Unjustified chargebacks may result in suspension of access to our services and products.

6. Changes to This Policy

We may update this Refund Policy from time to time. The "Effective date" at the top of this page indicates when it was last revised. Continued use of our services or products after such changes constitutes acceptance of the revised policy.

7. Contact

For any questions regarding this Refund Policy or to initiate a refund request, contact:

Globalfy Group LLC
911 E Atlantic Blvd, STE 101
Pompano Beach, FL 33060, United States
Email: support@globalfygroup.com